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Didi's Driver Left A User Thrown Out At Night And The Brand's Response

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  • Didi's Driver Left A User Thrown Out At Night And The Brand's Response

    Didi's user denounced that the platform responded by offering her a coupon of 30 Mexican pesos to use on her next trip, but they did not solve her problem. In a post on Twitter, a client of the DiDi platform made it clear what the security of its users is worth to the brand. In a second publication, the woman points out that what most outrages her is the response of the transport platform when reporting what happened.

    These types of responses from brands may be responsible for alienating Bulk SMS Service old and new customers. The response that many brands give to their customers' problems with some of their services may be the measure that many consumers take to no longer be loyal to them. A similar case was recorded in a publication on the social network Twitter, where a client of the DiDi platform revealed what the security of its users is worth to the brand.

    The woman identified on Twitter as adiemai, explained that she used the DiDi service, but the driver who touched her took them out of his car in the middle of the street, at night, and canceled the trip to avoid bad grades. “That's how easy the drivers of DiDi_Mexico leave you at night and cancel you to avoid bad grades. The platform says that they will only put a note of misconduct, but the man can continue working!! Terrible all, our security what! ”Says the first tweet of the user.

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